Service Policies as of 09/2026:
Pricing, Payment, and Scheduling Policies:
No contracts, cancel at any time! If you need to take a break in service during specific times of the year and would like to return to us, we are happy to accommodate that! You may be charged the initial fee upon returning.
Fees and promotions are subject to change at anytime. We will notify you in advance.
Waste Disposal – you choose: We toss in your dumpster, leave in an eco-friendly bag in location of your choice, or we take it to dispose of for you.
If we miss more than 3 poops, send us a picture for proof and we will return within 48 hours to make it right. Please note that tall grass, leaves, or other debris may affect our ability to locate all waste. We will not dig/look through bushes/landscaping. We recommend keeping your lawn reasonably maintained so we can accurately locate pet waste.
We will work to schedule around the day and time of your choice, however, please note that day and time availability will be based on customers and service areas. We may need to contact you to update your scheduled day based on this.
Pet and Yard Access Policy:
Dogs may be in the yard while we are completing your clean-up, but they must be well-behaved and non-aggressive. If we perceive a dog as aggressive and do not feel comfortable entering your yard, we will check if you are home to bring the dog inside. If you are not home, we will resume clean up the following week, however you will still be charged for that week since we will be completing additional clean up the next week.
If we are unable to access your yard due to a locked gate, we will make attempts to contact you prior to leaving in order to gain access to your yard. If we are unable to contact you/resolve the access issue, you will still be charged and we will resume normal clean up the following week.
Weather and Holiday Policies:
If we need to cancel due to inclement weather (snow, tornado, lightning, rain, etc.), we will let you know. We will not cancel until the weather actually arrives that limits us from doing our job. We will work with you to come out as quickly as possible to make up the missed visit. Should severe weather/snow impact several days, we will not provide a refund for the missed week as it will take our team extra time to complete the clean-up on the next visit.
We recognize the following holidays: If your service lands on a holiday, you will still be charged as there will be additional waste for us to clean up the next week. Holidays observed include: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day
We want your feedback! If something is missed or there is a way we can better serve you please reach out!
Cancellation Policy:
No contracts; you may cancel at any time. Please notify us at least 72 hours in advance. You may notify us by phone or via the customer portal.
We will complete any weeks already paid for and will stop service immediately after the final cleanup.
You may reach out to us again if you would like to resume services. We may require an initial cleanup fee again to resume services.
